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FAQ

Frequently asked

We deliver fast and at the best price in the +30 following countries (A-Z) :

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Know more on shipping

All the knives on the website can only be sold to someone aged at least 18 years old.

By placing an order and accepting our terms and conditions, you declare that you are not a minor. We may ask you to send a copy of your ID before we ship your order.

The laws and regulations concerning the purchase of knives are different in each country and for each kind of knives. It is the responsibility of the customer to check those laws and regulations of the country of destination.

We cannot be held responsible if a parcel is blocked at customs.

In the same way you have to check laws and regulations regarding knives use and carry in your country.

You have the choice between a sharp blade if you want a functional knife. But you can also opt for a dull blade if you are a fan of tricks or if you simply want a decorative replica for example. Another option that we are the only ones to offer !

Here the detailed list :

  • Sharp or dull version : Karambit, Huntsman, Gut, Bowie, M9 Bayonet, Talon, Ursus, Bayonet, Taclical, Classic.
  • Only sharp version : Flip, Falchion, Stiletto.
  • Only dull version : Butterfly, Shadow Daggers, Skeleton.

For reasons of legislation and safety, none of our IRL CS knives are sharpened on either side of the blade, or even at the tip.

General

Knify is a young French company founded in 2016 by Esport fans and CounterStrike enthousiasts. All of us have spent hundreds of hours in game and we follow the esports scene on a daily basis. Some of us are level 10 Faceit. We can say that we know skins like no one !

Our goal is to provide the most amazing Counter-Strike knives replicas, with high quality materials, huge choice (+200 different skins in stock) and unique options, such as StatTrak and NameTag.

We want our products to be as close as possible as the knives you could find in game !

Know more on Knify

We offer the very best CS knives replicas, with more than 200 exclusives skins through 16 different categories . Our knives are uniques since we develop everything, knives and skins included. We pay attention to each small details and most importantly we take a lot of feedbacks from our customers. The final quality is simply amazing.

We are also the only one to offer the possibility to customize your knife with the NameTag and/or StatTrak of your choice.

Nothing could be simpler, you can :

  • Phone call us directly with +33 1 86 65 53 09
  • Write us on the customer service page
  • Ask us all your questions on the chat by clicking at the bottom right of each page.

We also respond on our social medias : Twitter, Instagram, Facebook, and Discord.

Our team can be contacted from Monday to Friday from 10 a.m. to 6 p.m. (CET)

Find all the information on the Contact us” page !

We are a French company, our offices and warehouse are located in France near Paris. This is where all orders are shipped.

Products

All the products on our website are in our stocks, we don’t do drop shipping to ensure the best shopping experience and the best service to our customers.

So whenever you order, you are sure to be delivered quickly, in one go and with the lowest shipping costs possible.

When a product is “Out of stock” you cannot order it, it means it is currently unavailable. If you absolutely want this product, you can click on the “Notify me when back in stock” button on the product page. By doing this we will keep you informed by email when it is coming back in stock so you can order it.

You can also decide to choose another similar product that is immediately available if you prefer not to wait !

Yes ! The KNIFY Counter-Strike Knives are customizable just like in game.

You can have the StatTrak you want, engraved directly on the blade to indicate the number of frags your knife has made (the number must be between 0 and 999). To make it more realistic, we engrave the knives ourselves by hand ! You can also add your nickname or any text with the NameTag on the handle of the knives.

The engraving is possible thanks to a special extremely precise machine.

Know more on customization

We design all of the knife models, skins and packaging ourselves in France and use our own molds during manufacturing. Shades of colors, shapes, placement… nothing is left to chance !

Products are crafted in Hong Kong by an experienced knife specialist we are partnered with from the begining !

We use quality materials such as 3CR13 Steel for blades, this steel is characterized by good corrosion resistance, coupled with extreme high strength and hardness. Its very high carbon content is the reason for these characteristics. For handles we use ABS – Acrylonitrile Butadiene Styrene or Nylon Glass Fiber. Whenever we can, we favor single-piece block for added strength.

You have the choice between a sharp blade if you want a functional knife. But you can also opt for a dull blade if you are a fan of tricks or if you simply want a decorative replica for example. Another option that we are the only ones to offer !

Here the detailed list :

  • Sharp or dull version : Karambit, Huntsman, Gut, Bowie, M9 Bayonet, Talon, Ursus, Bayonet, Taclical, Classic.
  • Only sharp version : Flip, Falchion, Stiletto.
  • Only dull version : Butterfly, Shadow Daggers, Skeleton.

For reasons of legislation and safety, none of our knives are sharpened on either side of the blade, or even at the tip.

The Battle Scarred knives have slight aesthetic defects such as scratches or chips. They are sold at a lower price than the regular ones, because like in the game, they have met the battlefield : Exhibitions, Lans, Photo shoot… They are in limited quantities, so if the skin you want is available, get it fast !

Orders

All the knives on the website can only be sold to someone aged at least 18 years old.

By placing an order and accepting our terms and conditions, you declare that you are not a minor. We may ask you to send a copy of your ID before we ship your order.

The laws and regulations concerning the purchase of knives are different in each country and for each kind of knives. It is the responsibility of the customer to check those laws and regulations of the country of destination.

We cannot be held responsible if a parcel is blocked at customs.

In the same way you have to check laws and regulations regarding knives use and carry in your country.

We accept the most secure and widely used payment methods ! You can pay with :

  • Credit Cards (Visa, Mastercard)
  • PayPal
  • Apple Pay
  • Google Pay

For practical, security and usage reasons, checks and bank transfers are not accepted means of payment.

We are convinced that our products are the best and that our prices are fair. That’s the reason why we never smash prices, but we do small discounts during sales seasons or Black Friday on a specific selection of knives.

If you want to make sure not to miss them you can subscribe to the newsletter and follow us on our social medias.

Multiple payments are not yet available

Yes, you can browse and place an order on Knify with complete peace of mind.

Our website is fully secured in HTTPS, our banking partners are PCI level 1 certified and also guarantee the security of all payments made via TLS (SSL).

We adhere to the CNIL, and respect the confidentiality of our customers personal informations.

To ensure you receive your order as quickly as possible, orders placed before 3 p.m. (CET) are prepared and shipped within the same day on weekdays. Meaning if you want to cancel or change an order in progress you have to do it quickly before it is shipped.

To modify your order (addition, replacement, deletion of one or more products, modification of delivery address, etc.), the best way is to contact us directly by phone : +33 1 86 65 53 09

We can modify your order if it is in one of the following statuses on your customer area :

  • Waiting for payment
  • Awaiting preparation
  • In preparation

If the order has already been shipped, you will have to wait to receive it to return the item(s) you no longer want.

If the product delivered is damaged, we invite you to contact our customer service as soon as possible, we will give you the procedure to replace it.

We have implemented strict processes and check the items at each stage of the order preparation. However, if we have sent a product that does not correspond to the order, it is of course possible to replace it, we will take in charge the return and reshipping postage costs.

We invite you to contact our customer service, we will give you the procedure to follow.

We have implemented strict processes and check the items at each stage of order preparation.

First of all, make sure to check that it has not been sent in another package. However, if an item is missing from your package, we invite you to contact our customer service as soon as possible, we will give you the procedure to follow.

Delivery

To offer you the best rates and different delivery methods, we have selected reliable and competitive carriers. Shipping costs are calculated automatically and depend on weight/volume, delivery method, carrier and destination. You can perform order simulations to estimate your shipping costs.

Know more about shipping

If your package is blocked in customs, please contact our customer support, we will help you.

In order for you to be delivered as quickly as possible, orders placed before 3 p.m. (CET) are prepared and shipped within the same day. Delivery times depend on the carrier and the delivery method chosen.

Deadlines by carrier.

We deliver fast and at the best price in the +30 following countries (A-Z) :

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Know more on shipping

First of all, when placing your order, take the time to indicate as much information as possible about your delivery address and to check their accuracy. We also recommend leaving a phone number so that the courier can contact you if necessary. Telephone numbers are only used for delivery and never for marketing purposes.

As we are dealing with knives, all our parcels are hand-delivered.

There may be several reasons for this, including an error in your delivery address, if your order has been on the same delivery stage for more than 48 hours, contact our customer support who will quickly find a solution.

First of all, make sure to check if a neighbor or the caretaker of your building has not received it for you. It is also possible that your package has been deposited at the nearest post office, normally there will be a delivery notice in your mailbox.

Then, remember to check that there is no error in the delivery address that you communicated when ordering.

It is also possible that your order is indicated as delivered but that you receive it a few hours later. If it’s been less than 6 hours since you were notified, wait a little longer. If it’s been more than 6 hours contact our customer support.

To ensure that you receive your package as quickly as possible, orders placed before 3 p.m. CET are prepared and shipped within the same day on weekdays. If you want to change your shipping address you have to do it quickly before it is shipped.

To change your delivery address, the best thing is to contact us by phone +33 1 86 65 53 09.

We can change your delivery address if the order is in one of the following statuses on your customer area :

  • Waiting for payment
  • Awaiting preparation
  • In preparation

If the order has already been shipped, you will have to wait for it to be returned to us in order to organize the reshipment.

When your package is shipped, you will receive a tracking number, which allows you to track your package at any time.

Please note that it might not be usable immediately. It will be, as soon as the carrier has actually taken charge of the package, so just wait and try again later.

To track my order

The tracking number is sent when preparing your order. If you haven’t received a tracking number, it’s probably because your order hasn’t been prepared yet. Orders placed before 3 p.m. CET on weekdays are prepared and shipped the same day. Orders placed after 3 p.m. are prepared and shipped the next day. We prepare orders from Monday to Friday (excluding public holidays).

Remember to check if the email is not in your spam.

Sometimes tracking numbers can be sent up to 24 hours after carrier pick up.

After this indicative period, you can contact our customer service.

The tracking number is sent when your oder is getting prepared but it will only be usable when the carrier has actually taken charge of the order, so it might not work immediately, most of the time you can just wait and try again later.

For environmental reasons we do not print invoices. They are accessible at any time from your customer area in the “my orders” section. You can consult, download and print them if necessary.

We do our best to pack and protect the products as well as possible with suitable and quality boxes as well as cushioning so that they don’t get damaged during transport.

We have also selected the most serious carriers so the packages are handled with care. If, despite all our efforts, a package arrives damaged, check its contents in the presence of the delivery person and issue a reservation by writing on the delivery note.

Very sensitive to the environmental cause, we have been looking from the start for ways to reduce our waste and carbon emissions. Our objective is to use as little as possible to protect the products during transport between our suppliers, our warehouse and your home.

Regarding our bags and boxes, we make sure to have a variety of sizes, so the packaging fits the order perfectly. We’ve also eliminated all unnecessary packaging, using only what is strictly necessary to ensure your order to arrive in good conditions.

We use the most sustainable packaging possible to date, and continue to explore ways to improve our packaging policy even further.

We systematically reuse packaging from supplier deliveries and customer returns as much as possible.

In the same spirit, the invoices are not attached to the packages but accessible and downloadable from your customer area in the “my orders” section. You can print them yourself if necessary.

Returns

In order to ensure the processing and tracking of orders returned to us, a Return Authorization is required.

If you wish to make a return, contact our customer service.

We will need your order number or your surname, first name and email address as well as the reason for the return request.

You can request a return authorization if :

  • The product is defective
  • The product is damaged
  • The product is not the one ordered
  • You have changed your mind and want a return

In the latter case, you have a maximum of 30 days upon receipt of your order to change your mind. Only products returned as a whole will be taken back, in their complete and intact original packaging ( including all accessories) and in perfect condition for resale. Upon receipt of the package, our team will judge the condition of the returned products. Returned products must imperatively be returned in a shipping package, in order to avoid any damage to the original packaging.

Products that have been personalized (StatTrak, NameTag) cannot be returned under any circumstances.

Find out more about the return conditions.

The French law provides that the consumer has a right of withdrawal and can return for reimbursement up to 14 days from receipt of the package. We have extended this period to 30 days for our customers in the form of a credit note.

We reimburse delivery costs in certain cases :

  • If we made a mistake in the content of the package (missing product, the product is not the one ordered)
  • If a product is defective
  • If one or more products have been received damaged

We do not refund delivery charges if :

  • The package conforms to the order and you wish to return one or more products.

Yes, it is quite possible to make an exchange rather than a refund.

  • If you take a less expensive product than the one exchanged, we will refund the difference with the payment method you used for your order.
  • If you take a more expensive product than the one exchanged, we will send you a secure payment link to pay the difference.

In the event of an exchange, the shipping time for your new order can be up to 10 working days from the receipt of your return by our teams.

Return and reshipping costs are the responsibility of the customer.

Refunds

You can request a refund following an order cancellation or a return of one or more products.

Following a cancellation before your order has even been shipped, you will be refunded within 48 working hours via the payment method used to pay the order.

In the case of a return, it must first get accepted by our team, who will then check the condition of the product and the packaging before deciding on a refund. If the product is eligible for reimbursement, it will be effective within 48 hours and made directly to the payment method used to place the order.

Check our return conditions.

Website

No, you can place an order without having an account. When placing your first order you must give your email address, your account will be created automatically at this time and you will receive an email with a temporary password that you can change when you first log in.

If your email address or password are not recognized, first check:

  • That you are using the email address with which you created your account.
  • If you can’t remember your password, click on the “Forgot password” link on the login page. You will need to enter your email address then follow the link in the email sent to create a new password. If you don’t receive it in a few minutes, remember to look in your spam.

If the problem is not related to your email and/or password, you can check:

  • If the “Block all cookies” function is disabled in your browser settings.
  • If you don’t have any ad blockers installed.

If you still cannot log in to your account, we invite you to contact our customer service.

Don’t panic, you can make a password reset request directly on the login page “Forgot password” page, you will then have to enter the email address with which you registered and then you will receive an email with a link that will allow you to reset your password.

If you still don’t have it within a few minutes, remember to look in your spam.

First, check if your promo code :

  • Is typed correctly, with no mistakes.
  • Not outdated and still valid.

Please note that promo codes cannot be combined with each other, nor with discounts already in progress.

If after having made these checks you still cannot use your promo code, we invite you to contact our customer service.

If you are unable to pay for your order, try another payment method, we accept the following ones :

  • Credit cards (Visa, Mastercard and others)
  • PayPal

If you still can’t, we invite you to contact our customer service to try to find a solution.

To receive newsletters, be aware of our news and benefit from exclusive discounts, just enter your email address on the footer in “Join the community

If you wish to unsubscribe from our newsletter you can do so by following the link available in each newsletters !

The information requested from you is necessary to process your orders. We comply with the provisions of the CNIL and the GDPR. You can, at any time, request the rectification or deletion of information concerning you by contacting our customer service, the request will be processed within a maximum of one month in accordance with the regulations.

For more information see data protection.