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Karambit Butterfly M9 bayonet
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Q&A

If you have a question about Knify, our products or our conditions, you will certainly find the answer here.

Track My order

Do you want to know where your package is ? Nothing could be easier, all you have to do is go here with the tracking number that you received by email when your order was shipped.

Refunds and returns

A question about returns or refunds ? You will find all the information here, you can also make a return request directly from the form.

Contact us

Our team is available from 10 a.m. to 6 p.m. (CEST) Monday to Friday (excluding public holidays). You can contact us in different ways : Email, Chat, Phone.

Track my order

Where is my order ?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Need Help ?

If you can’t follow your order, don’t panic, check that your order number and your email address are the right ones and they are correctly entered. If this is the case, contact our team, they will be able to inform you !

Contact us
Our team is available Monday to Friday from 10 a.m. to 6 p.m. CET

Delivery
Find our delivery terms and those of our partner carriers

Frequently asked questions

In order for you to be delivered as quickly as possible, orders placed before 3 p.m. CET are prepared and shipped within the same day. Delivery times depend on the carrier and the delivery method chosen. Deadlines by carrier.

You can find your order number in your order confirmation emails or on your customer account in “my orders”. Your email must be the one used when you placed your order.

If you placed your order recently, it’s probably normal, orders placed before 3 p.m. CET on weekdays are prepared and shipped the same day. Orders placed after 3 p.m. CET are prepared and shipped the next day. We prepare orders from Monday to Friday excluding french public holidays.

If your order has been in preparation for several days, check that there are no pre-order products in your order. If so, your package will be prepared and shipped when all products are in stock.

You can of course contact us, so we can tell you precisely why your order has not yet been shipped.

The tracking number is sent when preparing your order. If you haven’t received a tracking number, it’s probably because your order hasn’t been prepared yet. Orders placed before 3 p.m. CET on weekdays are prepared and shipped the same day. Orders placed after 3 p.m. CET are prepared and shipped the next day. We prepare orders from Monday to Friday (excluding public holidays).

Remember to check if the email is not in your spam.

Sometimes tracking numbers can be sent up to 24 hours after carrier pick up.

After this indicative period, you can contact our customer service.

The tracking number is sent when your order is getting prepared but it will only be usable when the carrier has actually taken charge of the order, so it might not work immediately, most of the time you can just wait and try again later.

There may be several reasons for this, including an error in your delivery address, if your order has been on the same delivery stage for more than 48 hours, contact our customer support who will quickly find a solution.

First of all, make sure to check if a neighbor or the caretaker of your building has not received it for you. It is also possible that your package has been deposited at the nearest post office, normally there will be a delivery notice in your mailbox.

Then, remember to check that there is no error in the delivery address that you communicated when ordering.

It is also possible that your order is indicated as delivered but that you receive it a few hours later. If it’s been less than 6 hours since you were notified, wait a little longer. If it’s been more than 6 hours contact our customer support.

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We deliver fast and at the best price in more than 30 countries
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During the week, orders placed before 3pm CET leave the same day
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You have up to one month to change your mind and return your product
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You have a question or need help ? We carry you 5 days a week