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Karambit Butterfly M9 bayonet
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Q&A

If you have a question about Knify, our products or our conditions, you will certainly find the answer here.

Track My order

Do you want to know where your package is ? Nothing could be easier, all you have to do is go here with the tracking number that you received by email when your order was shipped.

Refunds and returns

A question about returns or refunds ? You will find all the information here, you can also make a return request directly from the form.

Contact us

Our team is available from 10 a.m. to 6 p.m. (CEST) Monday to Friday (excluding public holidays). You can contact us in different ways : Email, Chat, Phone.

Shipping

USA

Shipping methodDelivery TimePrice
Standard home delivery5-7 business days*from 5,95€

Canada

Shipping methodDelivery TimePrice
Standard home delivery6-8 business days*from 5,95€

*Due to customs this delay may be longer.

France

(We do not deliver to the French Overseas Territories)

Shipping methodDelivery TimePrice
DPD Predict1-2 business daysfrom 4,95€
Colissimo home delivery2 business daysfrom 5,95€
Chronopost express1 business dayfrom 9,95€
Relay 2shop2-3 business daysfrom 2,95€

Corse

Shipping methodDelivery TimePrice
Colissimo home delivery3-4 business daysfrom 5,95€

Germany

Shipping methodDelivery TimePrice
DPD Predict2 business daysfrom 4,95€
Relay 2shopX business daysfrom X

UK

Shipping methodDelivery TimePrice
DPD Predict2 business days*from 9,95€
Relay 2shopX business days*from X

*Due to customs this delay may be longer.

Belgium, Luxemburg, Netherlands

Shipping methodDelivery TimePrice
DPD Predict2 business daysfrom 4,95€
Relay 2shopX business daysfrom X

Austria, Czech Republic, Italy, Poland, Portugal, Spain

Shipping methodDelivery TimePrice
DPD Predict3 business daysfrom 6,95€
Relay 2shopX business daysfrom X

Norway

Shipping methodDelivery TimePrice
Standard home delivery5-7 business days*from 7,95€

*Due to customs this delay may be longer.

Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Sweden

Shipping methodDelivery TimePrice
DPD Predict4 business daysfrom 9,95€
Relay 2shopX business daysfrom X

Switzerland

Shipping methodDelivery TimePrice
Colissimo home delivery3-4 business days*from 9,95€

*Due to customs this delay may be longer.

Bulgaria, Finland, Greece, Romania

Shipping methodDelivery TimePrice
DPD Predict6 business daysfrom 12,95€
Relay 2shopX business daysfrom X

Australia

Shipping methodDelivery TimePrice
Standard home delivery15-18 business days*from 7,95€

*Due to customs this delay may be longer.

Our commitments

Same-day shipping

We do our best to ensure that you receive your order as quickly as possible 🚚💨That’s why we ship all orders placed before 3 p.m. (CET) the same day ! Orders placed after 3 p.m. will be shipped the next day. We ship orders every day except weekends and holidays. On personalized products (StatTrak – NameTag) the preparation time may be slightly longer.

Delivery at the best price

We negotiate the best prices with our carriers and we cover a part of the delivery costs to offer you the lowest possible prices for each destination 🌎

Packaging and optimal protection

We do our best to package and protect the products the best way possible with suitable, quality boxes and cushioning so that they are not damaged during transport. We have also selected the most reputable carriers so that packages are handled with care.

Respect the environment

Very sensitive to the environmental cause, we have been looking from the start for solutions to reduce our waste and carbon emissions 📉 Regarding the subject of packaging, our objective is to use only what is needed to protect the products during transport between our suppliers, our warehouse and your home. We use the most sustainable packaging possible ♻️ and keep exploring ways to improve further.

FAQ

To offer you the best prices and different delivery methods, we have selected reliable and competitive carriers 🚚 Shipping costs are calculated automatically and depend on weight/volume, delivery method, carrier and destination. You can carry out order simulations to estimate your shipping costs 👌

Currently we deliver in more than 30 countries 🌎 including (A-Z) : Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

When placing your order, take the time to provide as much information as possible regarding your delivery address and to check its accuracy ✅ We also recommend leaving a mobile phone number so the carrier can contact you directly if necessary.

Phone numbers are never shared or used for marketing purposes 🤝

Yes only in Europe, we work with Chronopost 2shop for delivery to pickup points 📦

You can choose the pickup point you want based on its proximity to your home or place of work and opening hours. You will be notified by email 📩 when your package has arrived, from that moment you can collect it from the chosen pickup point. Remember to bring the proof of identity corresponding to the order (national identity document, driver license, passport) to be able to collect your package.

Need help ?

Contact us
Our team is available from Monday to Friday
from 10 a.m. to 6 p.m. (Central European Time)

icon worldwide shipping Worldwide shipping
We deliver fast and at the best price in more than 30 countries
icon same-day shipping Same-day shipping
During the week, orders placed before 3pm CET leave the same day
icon returns Returns within 30 days
You have up to one month to change your mind and return your product
icon fast support Ultra fast support
You have a question or need help ? We carry you 5 days a week