Where can I find my informations ?

You can find your order number in your order confirmation emails or on your customer account in "my orders" . Your email must be the one used when you placed your order.

My package has not been shipped ?

If you placed your order recently, it's probably normal , orders placed before 3 p.m. CET on weekdays are prepared and shipped the same day. Orders placed after 3 p.m. CET are prepared and shipped the next day. We prepare orders from Monday to Friday excluding french public holidays. If your order has been in preparation for several days, check that there are no pre-order products in your order . If so, your package will be prepared and shipped when all products are in stock . You can of course contact us, so we can tell you precisely why your order has not yet been shipped.

Why did I not receive my parcel tracking number ?

The tracking number is sent when preparing your order. If you haven't received a tracking number, it's probably because your order hasn't been prepared yet . Orders placed before 3 p.m. CET on weekdays are prepared and shipped the same day. Orders placed after 3 p.m. CET are prepared and shipped the next day. We prepare orders from Monday to Friday (excluding public holidays). Remember to check if the email is not in your spam . Sometimes tracking numbers can be sent up to 24 hours after carrier pick up. After this indicative period, you can contact our customer service.

Track my order | KNIFY.GG

Où en est ma commande ?

Besoin d'aide ?

Si vous n'arrivez pas à suivre votre commande, pas de panique, vérifiez que votre numéro de commande et votre adresse email sont les bons et qu'ils ont été correctement saisis. Si c'est le cas, contactez notre équipe, elle pourra vous renseigner !

Contactez-nous
Notre équipe est disponible du lundi au vendredi de 10h à 18h CET

Livraison
Retrouvez nos conditions de livraison et celles de nos transporteurs partenaires

Questions fréquemment posées

In order for you to be delivered as quickly as possible, orders placed before 3 p.m. CET are prepared and shipped within the same day. Delivery times depend on the carrier and the delivery method chosen. Deadlines by carrier.

Vous trouverez votre numéro de commande dans vos emails de confirmation de commande ou sur votre compte client dans " mes commandes ". Votre email doit être celui utilisé lors de votre commande.

Si vous avez passé votre commande récemment, c'est probablement normal, les commandes passées avant 15 heures CET en semaine sont préparées et expédiées le jour même. Les commandes passées après 15 heures CET sont préparées et expédiées le lendemain. Nous préparons les commandes du lundi au vendredi, à l'exception des jours fériés français.

If your order has been in preparation for several days, check that there are no pre-order products in your order. If so, your package will be prepared and shipped when all products are in stock.

You can of course contact us, so we can tell you precisely why your order has not yet been shipped.

Le numéro de suivi est envoyé lors de la préparation de votre commande. Si vous n'avez pas reçu de numéro de suivi, c'est probablement parce que votre commande n'a pas encore été préparée. Les commandes passées avant 15 heures CET en semaine sont préparées et expédiées le jour même. Les commandes passées après 15 heures CET sont préparées et expédiées le jour suivant. Nous préparons les commandes du lundi au vendredi (hors jours fériés).

Remember to check if the email is not in your spam.

Sometimes tracking numbers can be sent up to 24 hours after carrier pick up.

After this indicative period, you can contact our customer service.

The tracking number is sent when your order is getting prepared but it will only be usable when the carrier has actually taken charge of the order, so it might not work immediately, most of the time you can just wait and try again later.

There may be several reasons for this, including an error in your delivery address, if your order has been on the same delivery stage for more than 48 hours, contact our customer support who will quickly find a solution.

First of all, make sure to check if a neighbor or the caretaker of your building has not received it for you. It is also possible that your package has been deposited at the nearest post office, normally there will be a delivery notice in your mailbox.

Then, remember to check that there is no error in the delivery address that you communicated when ordering.

Il est également possible que ta commande soit indiquée comme livrée mais que tu la reçoive quelques heures plus tard. Si cela fait moins de 6 heures que tu as été prévenu, attend encore un peu. Si cela fait plus de 6 heures, contacte notre service client.

Où en est ma commande ?

Besoin d'aide ?

Questions fréquemment posées

What are the delivery times ?

Where can I find my informations ?

My package has not been shipped ?

Why did I not receive my parcel tracking number ?

Why is my tracking number not working ?

My order has been shipped but remains stuck on a delivery step ?

The package is indicated as delivered but I have not received it ?