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Karambit Butterfly M9 bayonet
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Q&A

If you have a question about Knify, our products or our conditions, you will certainly find the answer here.

Track My order

Do you want to know where your package is ? Nothing could be easier, all you have to do is go here with the tracking number that you received by email when your order was shipped.

Refunds and returns

A question about returns or refunds ? You will find all the information here, you can also make a return request directly from the form.

Contact us

Our team is available from 10 a.m. to 6 p.m. (CEST) Monday to Friday (excluding public holidays). You can contact us in different ways : Email, Chat, Phone.

Payments

You can pay with the following ways

Credit / Debit cards

Pay instantly with your Credit / Debit Card, Visa, Mastercard… The data is encrypted and secured by the 3D Secure system.

PayPal & 4X

Pay instantly or in 4x with PayPal.
For this you must have a PayPal account.

Google Pay

Pay easily and securely with Google on your PC or smartphone.

Apple Pay

Pay easily and securely with Apple on your MAC or iPhone.

Yes, you can browse and place an order on Knify with complete peace of mind. Our site is fully secure in HTTPS, our banking partners are PCI level 1 certified and also guarantee the security of all payments made through TLS (SSL).

Yes, if you have a PayPal account, you can choose payment in 4X PayPal from 30€ of product purchased. This service is only available in following countries : Australia, France, Germany, Italy, Spain, United Kingdom, United States.

No, for matters of security, checks and bank transfers are not accepted as means of payment.

For environmental reasons we do not print invoices. They are accessible at any time from your customer area in the “my orders” section. You can consult, download and print them if needed.

If you are unable to pay for your order, try another payment method, we accept the following ones :

  • Credit / Debit cards (Visa, Mastercard and others)
  • PayPal
  • Apple Pay
  • Google Pay

If you still can’t, we invite you to contact our customer service to try to find a solution.

Credit / Debit cards

We accept payments with the main Credit / Debit Cards (Visa, Mastercard…). Payment is directly debited when placing the order.

We use 3D Secure to further secure purchases. An authentication request by SMS or on your bank’s application can be requested by your smartphone in order to finalize the transaction.

If you do not receive a code or an authentication request, check that 3D Secure is activated and that you have a network. If so, contact your bank directly. It is possible to call us directly so we can help you pay by card, no information is recorded or kept.

PayPal & 4X

We accept payment via PayPal both to pay directly or in 4 installments.

This service is only available in the following countries : Australia, France, Germany, Italy, Spain, United Kingdom, United States.

For payments in 4 times, the contribution is debited at the time of the order and the other 3 monthly payments will be taken 30 days, 60 days and 90 days later.

For example, for an order of €100 in total placed the 20th of February, €25 will be debited immediately when the order is placed, then €25 will be debited on March 20, €25 on April 20 and €25 on May 20 for the balance.

The 4 installments payment is a PayPal service with no additional fees, the verification and acceptance of the 4 installment payment request is made by PayPal within a few seconds.

This payment option is possible on purchases which amount is between 30€ and 2000€ maximum. Early repayment is possible at any time without additional charges. You can easily view previous and remaining installments and their amounts in your PayPal account.

Google Pay

Pay without taking out your credit card. Google Pay is a secure, simple and fast way to pay on the Knify website with Google Pay.
Payment information is completely secure. This is a free service offered by Google.

Apple Pay

Pay without taking out your credit card. Apple Pay allows you to easily pay on the Knify website, it is a secure and confidential method. There are no additional fees when you pay via Apple Pay.

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During the week, orders placed before 3pm CET leave the same day
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