DELIVERY AND RETURNS

The satisfaction of our customers being a priority, we allow the return of your package with ease 👌
EXPEDITION LE JOUR MEME
Nous faisons le maximum pour que tu reçoives ta commande le plus rapidement possible ! C'est pourquoi nous expédions toutes les commandes passées avant 16h le jour même ! Les commandes passées après 16h seront expédiées dés le lendemain. Ajoute à cela un délai de livraison via colissimo de 48h et ton colis sera chez toi sous 2 à 3 jours ouvrés ! 🚚
DELAIS DE LIVRAISON ET PRIX

Allemagne

TRANSPORTEUR DELAIS DE LIVRAISON ESTIMÉS PRIX TTC
Express 2 jours ouvrés 6 €

Livraison express offerte : à partir de 90€

Autriche

TRANSPORTEUR DELAIS DE LIVRAISON ESTIMÉS PRIX TTC
Express 24h 7€

Livraison express offerte : à partir de 90€

Suisse

TRANSPORTEUR DELAIS DE LIVRAISON ESTIMÉS PRIX TTC
Standard 3 jours ouvrés 7 €
Express 2 jours ouvrés 9 €

Livraison standard offerte : à partir de 90€

PACKAGE RECEPTION

If the package goes into the letterbox it will be dropped off directly. If it is too large to fit in the mailbox and in case of absence, a calling card will be left in the mailbox so you can collect the package at the post office closest to you.

RETURN WITHIN 30 DAYS

You have 30 days to return your order to us, to start the procedure, use the form at the bottom of this page.

Only products returned in their original packaging, complete and intact (including accessories), and in perfect condition for resale will be accepted.

The products should be returned to the following address:

KNIFY-MAXESPORT – 1 Rue Amélia Earhart – 78125 – GAZERAN – ZAC du Bel Air

EXCEPTIONS

Any incomplete product, which has been damaged or whose original packaging has been damaged in such a way as to compromise its re-sale, may not be subject to a right of withdrawal.

Products that have been personalized (StatTrak, NameTag, Flocage) cannot be returned to us.

REFUND

You can request either an exchange or a refund of the returned product(s). In the latter case, the products concerned will be refunded to you at the reception of the package by us.

Reimbursement will be made by credit directly to your bank account and within 10 days maximum from the date of receipt by us.

RETURN FEES

Return fees are the responsibility of the customer, in certain exceptional cases we can offer a free return.